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Covid-19 information and support

We know many of you are worried about how your finances might be affected by the Covid-19 pandemic. To help you through these uncertain times, we're working hard to make sure you have the support you need.

We're here to help

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Help and advice on the 6 month loan and financing deferment; and credit card balance conversion for individuals and business customers.

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Find out how to stay safe online and guard against coronavirus scams.

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See how you can use online and mobile banking without leaving home.

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With the Movement Control Ordinance in place, we have had to update our branch services and hours. View the latest information.

Update: HSBC Targeted Assistance Programme

Dear Valued HSBC Customer,


We empathise with individuals and businesses who are going through economic hardship due to the Covid-19 pandemic. HSBC has supported our customers through many ups and downs, and our commitment remains unchanged. HSBC Malaysia fully supports BNM’s measures relating to the automatic deferment of the financial obligations of individuals and small and medium enterprises (SMEs) for 6 months from 1 April 2020 to 30 September 2020. In fact, we went above and beyond the requirements by not compounding the interest for any amounts deferred during the deferment period.

As we approach the end of the deferment period on 30 September 2020, we appreciate that you may have questions with respect to your financial obligations post that date.

With that in mind, we have updated our FAQs as follows:

We are also sending individual emails/ letters shortly to all customers to explain how this impacts you personally.

While we consider that it is in the best interest of customers to resume servicing your financial obligations in line with our FAQs, we do also understand that some of you may not be in a position to get back on track with your financial obligations so soon. Should you need additional support, please refer to below:

  • If you are an Individual or Fusion Retail Business Banking customer, please click here or call us at 1300 88 1388.
  • If you are an SME Commercial Banking customer, please contact your dedicated relationship manager.

If you expect to be able to service your obligations in line with our FAQs/ individual communications, you don’t need to do anything at this stage.

Thank you for choosing HSBC as your banking partner. We look forward to continuing to work together as Malaysia’s economy recovers.

Thank you and stay safe!


Yours sincerely,
Stuart Milne,
Chief Executive Officer, Malaysia


COVID-19 support and resources

 

Find out how the HSBC automatic deferment works for Individual & Retail Business Banking (Fusion) loans/financing and how to apply or opt out.

 

If your finances have been impacted by the Covid-19 pandemic and you're worried about making payments on your HSBC credit card, you can request for a Relief Balance Conversion.

 

See what temporary measures we've introduced for our SME Commercial Banking or Corporate customers to help them through these turbulent times.

Important updates

Temporary extension of expired HSBC/HSBC Amanah Debit Card/-i

Due to Covid-19 situation, we have temporarily extended the usage period for HSBC/HSBC Amanah Debit Cards/-i ("Debit Card/-i") that have expired.

Delay in delivery of physical statements

From 18 Mar 2020, delivery of credit card/-i and banking physical statements. Your current statements are available in digital format on both online and mobile banking.

MEPS ATM withdrawal fees waiver

We are waiving all MEPS ATM withdrawal fees from 6 April 2020 until the end of the Movement Control Order period. You may withdraw from any bank's ATM nationwide using your HSBC/HSBC Amanah ATM cards and fees won't apply. 

Featured help and support articles

 

Get help with online banking or our mobile banking app (on compatible devices) without having to leave your home.

 

Manage your finances at your fingertips.

Support for your business

The spread of COVID-19 is causing significant disruption for businesses across the country/region. To support businesses in Malaysia, we have also implemented temporary measures to assist our corporate/SME Commercial Banking customers during the pandemic.